August 2005
August 30, 2005
Auckland UPA Meeting - Institutionalising Usability
Institutionalising Usability at the Bank of New Zealand with Mark McLay
Mark McLay manages all usability work within Bank of New Zealand.
Recent projects include ATM, IVR, Website, Intranet, as well as other internal
and customer-facing fat-client applications.
Bank of New Zealand has benefited directly through User Centred Design
across a number of key metrics. These include reduction in training
time; reduction in process waste; lowered technology rework costs, customer
usage & absorption has increased in self-service channels and there has been a
reduction in telco costs. All of these business benefits have been
supported by more confident & satisfied staff and a customer-focussed
approach to the way in which any interface is designed and implemented.
Mark will discuss the first 18 months of usability implementation in a
large organisation. He will outline the underlying methodology and some
of the key milestones he has reached to bring Usability to one of New
Zealand's major businesses. This will include; change management,
company culture, management values, redefining the process for interface design,
and providing support and training for those involved in software
design.
Mark's broad-ranging career spans roles including documentation manger
at Telecom NZ, Mediator and Educator at the Race Relations Office and a breadth of teaching experience in adult, secondary and primary education. Mark has lived in South-East Asia and taught Arabic and Indonesian. He is an accomplished musician and has written on New Zealand social history. This ability to bridge different cultures is at the heart of effective user centred design.
$10 cash at the door to cover food and drinks
Location: Bank of New Zealand, 3rd floor, 125 Queen Street
Map showing location of building (but we are on the 3rd floor)
Time: 6 pm for drinks and nibbles, 6.30pm talk starts, finishes approx 8pm.
If you arrive after 6.30 pm, please phone Mark McLay on 021 222 00 16 to get access to the elevators.
Please RSVP to Miriam Walker: miriamwalker[at]acm[dot]org
August 31, 2005
Creative Industry
Date: Wednesday, 31 August 2005
Time: 4.40-6pm
Venue: GBLT4, Old Government Buildings
Address: 15 Lambton Quay
Hard at Work in the Creative Industries - Panel discussion, including Deborah Jones (Victoria Management School), Cheryll Sotheran (Director Creative Industries, NZTE), Tim Walker (Director The Dowse), Carol Beaumont (Secretary New Zealand Council of Trade Unions)
Booking and Ticketing:
Free event open to the public
For More Information:
Contact:
Sarelle Reid
Phone: 463 5305
Email: sarelle.reid@vuw.ac.nz