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November 14, 2006
Usability at the Bank of New Zealand and Trade Me
Come and learn how the Bank of New Zealand and Trade Me have introduced usability into their organisations!
As part of World Usability Day, we would like to encourage you to bring your boss, colleagues and friends along to our next UPA meeting and celebration on Tuesday 14th November.
This will be a great networking opportunity and experts will be on hand to answer any questions you and your guests may have about usability and user-centred design. We are thrilled to have the following special speakers.
Shona Bishop – Bank of New Zealand
Shona is the GM of Marketing & Business Development at BNZ and has been instrumental in introducing user-centred design processes to the BNZ. Shona has recently returned from Creative Good’s Customer Experience Council in San Francisco. She will talk about developing a comprehensive customer experience discipline and the importance of a robust usability methodology within this wider context.
The Customer Experience Council, organised by Mark Hurst of Creative Good, is a leadership organization of executives at non-competing players across a range of industries, including retail, media and entertainment, financial services, manufacturing, healthcare, travel, automotive, and professional services.
Natasha Hall – Trade Me. Natasha will be talking about Usability – Trade Me Style.
With over 2.5 million unique visitors each month, Trade Me has a large number of users to cater for. Natasha spends her days conducting usability sessions with a wide range of Trade Me users, identifying common problems and behavioural oddities. She will share some of what she’s learnt along the way.
Natasha has had her hand in the web pie for over 6 years: a dollop of design + development, a handful of content editing and usability and accessibility analysis, and a pinch of training and project management thrown in. She’s also one of the key instigators behind Webstock.
When & Where:
- RSVP: Please RSVP to auckland[at]upa.org.nz so that we can order enough food & drinks
- Time: 6pm onwards for drinks and nibbles. Talks start at 6.30pm. Finishes at approximately 8pm
- Cost: $10 cash at the door. Please bring correct change.
- Location: Bank of New Zealand, 3rd floor, 125 Queen Street. If you arrive after 6.30 pm, please phone Mark McLay on 029 222 00 16 to get access to the elevators.
We will also have a 3D photo exhibit of good and poor usability experiences from our MakingLifeEasy.org adventures. Read on....
Filed under Auckland | Get-Together | Usability