Economist.com
The economic costs of IT complexity are hard to quantify but probably exorbitant. The Standish Group, a research outfit that tracks corporate IT purchases, has found that 66% of all IT projects either fail outright or take much longer to install than expected because of their complexity. Among very big IT projects—those costing over $10m apiece—98% fall short. (The Economist)
- Achieving a strategic advantage through user centred design
- Usability: Business Needs AND User Needs